Help Center

Answers to common questions about Sidekick for InDesign

General

Sidekick vs. InDesign's Built-in AI Assistant

How Sidekick compares to Adobe's built-in AI Assistant, and why you might want both.

Using Multiple AI Assistants with InDesign

How Sidekick allows Claude Desktop, Claude Code, and other MCP-compatible assistants to control the same InDesign session simultaneously.

Billing

How to Cancel Your Subscription

Step-by-step instructions for cancelling your Sidekick for InDesign subscription through FastSpring.

Billing and Subscriptions

How Sidekick billing works, including pricing, payment processing, refunds, and contact information.

Team and Multi-Seat Licensing

How licensing works for studios and teams, why annual and volume options aren't available yet, and how to buy Sidekick for several people today.

Troubleshooting

Sidekick Blocked by Your Organization

What to do when Claude Desktop shows Sidekick as DISABLED with 'Not allowed in your current organization.'

When Sidekick can't reach your AI Assistant

What to do when the Sidekick panel says "Can't reach your AI Assistant. Make sure it's open and has the Sidekick extension installed."

When your AI Assistant isn't responding

What to do when Sidekick reaches your AI Assistant but doesn't get a reply.

When your AI Assistant stopped responding

What to do when Sidekick was working but the AI Assistant stopped replying.

When your AI Assistant was closed

What to do when Sidekick was connected and the AI Assistant was closed.

When Sidekick needs to be updated

What to do when the Sidekick panel says an update is required.

Plugins Are Unavailable for Your User Type (Education Accounts)

Why Adobe Exchange shows 'Access Restricted' or 'Plugin acquisition is not available for your user type' on school accounts, and what you can do about it.

Snapshots fail with "_0x5971 is not defined"

What to do when every snapshot fails with the error "_0x5971 is not defined" while everything else works.