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General (3)
01 Sidekick vs. InDesign's Built-in AI Assistant How Sidekick compares to Adobe's built-in AI Assistant, and why you might want both. 02 Using Multiple AI Assistants with InDesign How Sidekick allows Claude Desktop, Claude Code, and other MCP-compatible assistants to control the same InDesign session simultaneously. 03 Can Claude Create InDesign Files? Not on its own — and why that's the wrong question. What Claude can and can't do with InDesign files in the browser, Claude Desktop, Claude Cowork, and Claude Code, and how Sidekick changes the answer.
Billing (3)
01 How to Cancel Your Subscription Step-by-step instructions for cancelling your Sidekick for InDesign subscription through FastSpring. 02 Billing and Subscriptions How Sidekick billing works, including pricing, payment processing, refunds, and contact information. 03 Team and Multi-Seat Licensing How licensing works for studios and teams, why annual and volume options aren't available yet, and how to buy Sidekick for several people today.
Troubleshooting (12)
01 Sidekick Blocked by Your Organization What to do when Claude Desktop shows Sidekick as DISABLED with 'Not allowed in your current organization.' 02 When Sidekick can't reach your AI Assistant What to do when the Sidekick panel says "Can't reach your AI Assistant. Make sure it's open and has the Sidekick extension installed." 03 When your AI Assistant isn't responding What to do when Sidekick reaches your AI Assistant but doesn't get a reply. 04 When your AI Assistant stopped responding What to do when Sidekick was working but the AI Assistant stopped replying. 05 When your AI Assistant was closed What to do when Sidekick was connected and the AI Assistant was closed. 06 When Sidekick needs to be updated What to do when the Sidekick panel says an update is required. 07 Plugins Are Unavailable for Your User Type (Education Accounts) Why Adobe Exchange shows 'Access Restricted' or 'Plugin acquisition is not available for your user type' on school accounts, and what you can do about it. 08 Snapshots fail with a cryptic "…is not defined" error What to do when every snapshot fails with an error like "_0x5971 is not defined" or "_0x2ba7 is not defined" while everything else works. 09 InDesign crashes while your AI assistant edits a table Why InDesign can suddenly quit when Claude (or any other AI assistant) deletes table rows, why it sometimes happens twice in a row, and the ground rule that prevents it. 10 Some Sidekick tools are missing or fail to load What to do when the health check, layout, or font tools go missing, or your assistant reports an "invalid outputSchema / unsupported dialect / JSON Schema 2020-12 only" error. 11 Sidekick is using the copy that came with your install What it means when the health check says Sidekick is serving the implementation that shipped with this install, and when you need to do something about it. 12 Why you see three different Sidekick version numbers What the "Sidekick update available" message means, and why the website, your computer, and Adobe Exchange can all show different versions — without anything being wrong.
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