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Sidekick Blocked by Your Organization

What it looks like

You’ve installed Sidekick for InDesign from Adobe Exchange and installed the extension in Claude Desktop, but the Extensions panel shows an entry marked:

Sidekick for InDesign · DISABLED Not allowed in your current organization.

When you type “sidekick health” in Claude, it doesn’t recognize the command — it has no idea what Sidekick is.

Why this happens

Your company uses a Claude Team or Enterprise plan, and your organization admin has turned on the desktop extension allowlist. When the allowlist is active, only extensions that have been explicitly approved by the admin can run. Everything else is blocked by default.

This means even though you installed Sidekick correctly, Claude Desktop won’t load it until your admin adds it to the allowlist.

How to fix it

You’ll need your Claude organization admin to approve Sidekick. Ask them to:

  1. Go to Organization settings in Claude
  2. Navigate to Connectors → Desktop
  3. Click Browse extensions
  4. Find Sidekick for InDesign and click Add to your team

Once the extension is on the allowlist, restart Claude Desktop completely (not just close the window — fully quit and reopen it). Sidekick should connect within a few seconds.

How to tell if this is your issue

Two signs that the organization allowlist is blocking Sidekick:

  1. The Extensions panel shows DISABLED — you see “Not allowed in your current organization” under the Sidekick entry
  2. Claude doesn’t know what Sidekick is — typing “sidekick health” produces a confused response instead of a health check

If the extension is listed without the DISABLED badge but still not working, see Product support for help with other issues.

I don’t know who my Claude admin is

Check with your IT department — they manage your company’s Claude subscription. If you’re not sure whether your company has a Team or Enterprise plan, the DISABLED badge with “Not allowed in your current organization” confirms that it does.

More information

Anthropic’s documentation on this feature: Enabling and using the desktop extension allowlist