July 28, 2026
A Clearer Message When Sidekick Can’t Connect
If you opened the Sidekick panel before the Sidekick extension was installed in your AI Assistant, the panel used to say “The AI Assistant was closed. Reopen it to reconnect.” — confusing advice when nothing was ever connected and your AI Assistant was open the whole time.
The panel now says what’s actually going on: “Can’t reach your AI Assistant. Make sure it’s open and has the Sidekick extension installed.” The linked help page walks you through the two quick checks that fix it. This change lives in the InDesign plugin, so it arrives with your next update from Adobe Exchange.
Restarting Your AI Assistant, Properly
The help pages now spell out what “restart your AI Assistant” really means: fully quitting it, with steps for each platform. This matters most on Windows, where closing the Claude Desktop window quietly leaves it running in the system tray — so nothing actually restarts, and no update gets picked up.
Better Insight, Less Data
Sidekick now sends a few anonymous signals — when it starts, when it connects, when a snapshot is taken — so we can catch problems before you have to email us about them. At the same time we’ve tightened what we keep: IP addresses and location data are no longer stored with any telemetry, and the privacy policy has been updated to describe exactly what’s collected. Telemetry can be switched off anytime by asking your AI Assistant to “disable Sidekick telemetry”.
Also New on the Site
A help article for schools hitting Adobe Exchange’s “Plugins are unavailable for your user type” restriction on K-12 accounts, and a blog post on auditing alt text in your documents with Sidekick.
In this release
Sidekick now sends a few anonymous usage signals so we can spot problems faster
Telemetry no longer stores IP addresses or location data
A clearer message when Sidekick has never been able to connect