September 12, 2026
No More Sitting on “Connecting…”
If you work somewhere with a company firewall, you may have opened the Sidekick panel and watched it say “Connecting…” and never change. Nothing was wrong with your setup, and nothing you did in InDesign would shift it.
The cause was a check for updates that ran before Sidekick opened its connection to InDesign. Most networks answer that check straight away, or turn it down outright. Some company networks do neither — they simply never reply, and Sidekick sat waiting.
It doesn’t wait any more. The connection to InDesign comes first and the update check follows, so a check that goes unanswered can’t hold anything up. Updates that get interrupted now pick up where they left off instead of starting over, which helps on the same unreliable connections. And if a check does fail, ask your AI assistant to run a health check — it will tell you what went wrong rather than leaving you to guess.
Several Assistant Windows, One InDesign
Having a few AI assistant windows open at once is perfectly normal. Only one of them talks to InDesign directly, though, and the others work through it.
If that one went away — you closed the window, or quit it in the middle of something — InDesign could stay out of reach until you restarted everything. The handover now sorts itself out, and the panel reconnects on its own.
A Redesigned Website
The site has been rebuilt around a proper editorial grid and set in a real typeface, and the setup instructions now show the two pieces you need side by side rather than as one long list.
Reviews on the homepage each carry their own star rating, so you can read what individual designers said rather than an average.
Reliability
The rest of this release went into how Sidekick copes when the network is slow, patchy, or blocked — the usual cause of connection trouble — on both Windows and macOS.
In this release
Sidekick now connects even when a company firewall blocks its check for updates
InDesign stays reachable when you close or restart one of several assistant windows
The health check explains why an update couldn't be fetched
A redesigned website, with clearer setup instructions