How to Cancel Your Subscription

Why cancellation isn’t in your Adobe account

Sidekick is sold on Adobe Exchange, but payments are processed by FastSpring — Adobe’s payment partner for third-party extensions. This means your subscription won’t appear under your Adobe account’s Plans & Products page.

To cancel, you’ll need to go through FastSpring directly.

Step 1: Find your FastSpring confirmation email

Search your inbox for emails from [email protected] (sender name “FastSpring Checkout”) — the subject line likely contains “your subscription to Sidekick for InDesign was successfully activated”. You received this when you first subscribed. Here’s what the email looks like:

Step 2: Click “Manage Your Orders”

Click the “Manage Your Orders” link near the top of the email. This takes you to the FastSpring subscription management portal.

Step 3: Cancel your subscription

Click the “Manage” button next to your Sidekick subscription, then select “Cancel Subscription”.

Step 4: Confirm

Confirm the cancellation when prompted. You’ll see the subscription marked as cancelled with the end date of your access.

That’s it. You’ll receive a confirmation email from FastSpring.

Can’t find the email?

First, search every mailbox you use for mail from [email protected]. The email goes to the address you entered at checkout, which isn’t necessarily the one you sign in to Adobe with.

Still nothing? FastSpring can cancel it for you:

1. Go to FastSpring Buyer Support and click Cancel a Subscription. A chat window opens.
2. When it asks whether the steps worked, click No, I need your help to cancel my subscription.
3. Fill in your last name, your email address, the amount charged and the date of the last charge. Your bank statement has the last two: Sidekick shows up as fsprg or FastSpring.
4. Click Submit.

Seeing two charges every month? You may have subscribed twice, for example with two different email addresses. Cancel each subscription, and mention both charges if you use the form.

What happens after you cancel

• You keep access to Sidekick until the end of your current billing period.
• After that, the plugin will stop working.
• Your InDesign documents are never affected — Sidekick doesn’t modify them on its own.

Want to resubscribe?

You can resubscribe anytime from Adobe Exchange.

Can you cancel it for me?

Unfortunately, no. Because billing is handled entirely by FastSpring, we (the Sidekick team) have no access to your subscription or payment details. We literally cannot look up, modify, or cancel subscriptions on your behalf. You’ll need to cancel directly through FastSpring using the steps above.

Need help?

• Billing questions: [email protected]
• Product support: [email protected] (we can help with the plugin, but not with billing)

See also: Billing and Subscriptions for more details on how billing works, and How to Get a Receipt or Invoice.